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The CEO Legal Loft

The Repeat Customer Secret

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Customer retention = More sales
More sales = Financial and time freedom 

And it starts with stellar customer experience. Salesforce found that 89% of consumers are more likely to make another purchase after a positive customer service experience.

And it's less expensive to retain customers than to bring new ones in. In fact, it's 5 to 25 times more expensive to bring in  new customers.

We've added these refund request templates to keep the sales flowing in without having to constantly bring in new customers.

01. A customizable Google doc with templates on how to professionally respond to refund requests

02. A refund tracker spreadsheet for an overview of the type of refunds you've given (and what customers prefer, if you give them options) and how much you've had to return in refunds

03. A refund procedure so that there is a system in place for refunds that you can pass off for an assistant to handle

Access Instructions

Once you checkout, you will receive an email with login details from Thrivecart Learn. If you already have an account on our course site, you can log in here.

This is a digital course. Nothing physical will ship.

The Repeat Customer Secret
The Repeat Customer Secret



    Each contract was written by a small business attorney and include written instructions so that you can customize the templates for your business. Because that contract that you copy and pasted from Google will get you into more trouble if you haven’t tailored it for your business.